Delivery Partner Terms

These terms are between Tibrcode Software Development, the operator of HomiMade, and the delivery company or licensed independent courier who creates a courier profile on HomiMade ("you"). They add to the Terms of Use.

1. What HomiMade is for you

• HomiMade is a directory. It lists your profile for sellers whose orders are in your zones and passes their delivery requests to you. It does not employ you, assign you work, set your prices or hours, track your location or pay you. You decide, request by request, whether to deliver.
• A seller asks one courier at a time. Nothing is agreed until you accept. You can decline any request, or let it close without an answer; neither counts against you anywhere on HomiMade.
• You agree the delivery price, and how it is paid, directly with the seller (or with the buyer, if the seller arranges it that way). HomiMade takes no part in payments and charges you no fee at launch. If we ever introduce fees, we will announce them at least 30 days before they apply.
• You are an independent business, responsible for your own taxes, permits and any people who work for you.

2. Who can be listed

• Delivery companies in every country where HomiMade is open and its rules allow couriers.
• Licensed independent couriers only where the area's rules allow them, with the licence those rules name.
• You must be 18 or older and verify your identity, like sellers. A company profile is opened by a person who may act for the company.
• Your profile is listed only while everything your area asks for is in place: your documents, a public description that passes our checks, at least one zone, your working hours and a WhatsApp number. You can pause your listing at any time.

3. Documents

• Your area's rules decide which documents you need (for example a commercial registration that lists delivery among the company's activities, a courier licence, or insurance where required). We check them privately with automated tools and, when the automation cannot decide, with a person. You can ask once for a person to review a fix request.
• You keep your documents valid and tell us at once if one is suspended or withdrawn. An expired document stops your listing until a renewed one passes.
• Your public profile says only which documents were checked and when. Do not describe HomiMade's checks as a certification, an approval or a promise about your work.

4. Your profile, zones and prices

• You describe your own services, vehicles, working hours and zones, and you set your own prices (a base fee, a price per kilometre and optional zone fees). Sellers see estimates made from your prices; the final price is the one you agree with the seller.
• A radius zone is shown around the centre of its neighbourhood, never your exact base.
• Your WhatsApp number is never public. It is given to a seller who asks you for a delivery, and to that order's buyer once you accept.
• Public text must be accurate and follow the Community Guidelines: no phone numbers or links in your description, no misleading claims.

5. Deliveries you accept

• New delivery requests reach you by e-mail and, if you turned them on, as notifications in your browser or the HomiMade app. A request closes if it is not answered in time.
• When you accept, you see the pickup details and the buyer's delivery contact. Use them only for that delivery. They disappear from your pages 7 days after the delivery ends. Do not copy, keep, share or reuse them. For that delivery you are responsible for the personal data you receive, as an independent controller under data protection law.
• You mark the order as picked up and as delivered when that happens. If you cannot complete a delivery, you say so with a reason; the seller and the buyer see it.
• You follow the laws that apply to your work, including transport, vehicle and road rules, and food-handling and temperature rules when you carry food (see the Food Safety Guidance for what sellers are told).
• You are responsible to the seller and the buyer for loss of or damage to goods while you carry them, as agreed with them and under the law that applies.
• A tracking link you add must point to your own tracking page (HTTPS).

6. Ratings and listing order

• Only the seller and the buyer of a delivered order that the buyer confirmed can rate you, once each. Ratings follow the Review Policy.
• Sellers see couriers in a published order: How couriers are listed. Nobody can pay to appear higher.

7. Reports, suspension and appeals

• Anyone can report a courier profile. Reports count according to how reliable the reporter's earlier reports were. A courier profile is never hidden by reports alone: a person decides, and reports of a scam, harassment or private information always reach a person.
• HomiMade can pause or suspend a courier profile that breaks these terms, the law or the Community Guidelines (for example after reports of misconduct, or when documents are found to be invalid). A confirmed breach adds strikes by its severity (3 for a scam, 2 for harassment or private information, 1 otherwise), which count for 180 days; at 3 the profile is suspended automatically. You receive a statement of reasons each time and can appeal once from your courier dashboard; a person decides, and a reversed appeal cancels its strike.

8. Closing your profile or your account

• You can pause or close your courier profile at any time from your courier dashboard.
• You can delete your whole HomiMade account, on the website or in the app. Your profile stops being listed at once, requests waiting for your answer are declined, deliveries you accepted but have not picked up are cancelled (the seller and the buyer are told), and 7 days later your profile, documents, zones and identity check are deleted. A delivery you already picked up is finished first: the deletion waits until it ends. Past deliveries stay in the sellers' and buyers' order history without your contact details, as described in the Privacy Policy.

9. Liability and insurance

• You hold the insurance the law of your area requires for your work and your vehicles.
• HomiMade is a directory and not a party to the deliveries you agree. Section 10 of the Terms of Use (liability) applies.
• You alone bear full responsibility for your deliveries and your compliance with the law, and for the consequences of any breach. To the extent the law allows, you will compensate HomiMade and Tibrcode Software Development for any claim, fine, loss or cost, including reasonable legal fees, caused by your deliveries or by your breach of these terms or the law.
• Tell HomiMade at once about any serious incident during a delivery, for example an accident or food that may have spoiled.
• You accept these terms, and the courier undertaking that sums them up, by ticking the box in your courier account before you can be listed. We keep a record of the version, the date, the language and a fingerprint of the text you saw (Privacy Policy, section 8). When they change materially, we ask you to accept the new version before you can stay listed.

10. Changes and law

We may update these terms. We tell listed couriers at least 15 days before changes take effect, unless the law requires a change sooner. Section 13 of the Terms of Use (law and disputes) applies to these terms.