How reviews work
Reviews on HomiMade come only from buyers who completed an order. This page explains how they are collected, checked and shown.
Who can write a review
Only the buyer of an order completed on HomiMade can review it, once per order. Orders made through WhatsApp or anywhere outside HomiMade cannot be reviewed, and sellers cannot order from their own shops.
When a review is published
A review with only a star rating is published at once. A written review is first checked automatically for content that breaks the HomiMade rules, such as health claims, personal data or offensive content, and is published when it passes. HomiMade never changes the words of a review.
How ratings are calculated
A shop's rating is the plain average of all its published reviews. No review is weighted, hidden or promoted because of its rating, and positive and negative reviews are treated the same way.
What sellers can and cannot do
Sellers can reply once, publicly, to each review. They cannot edit, hide or remove reviews, and nobody may pay or offer anything in exchange for a review or for changing one.
Fake reviews
HomiMade looks for signs of fake reviews, such as very new accounts, orders confirmed within minutes of delivery, or several reviews of one shop by the same person in a short time. Buying, selling or exchanging reviews is not allowed and leads to the account being suspended.
Removing a review
A review is removed only when it breaks the HomiMade rules, for example because it contains personal data, threats or illegal content. Its author is told why, and can contact HomiMade if they disagree.
Response times
Shops also show how quickly they usually answer order requests, based on the last 90 days. This is shown once a shop has answered at least three requests.
To report a review, use the reporting form for the shop and mention the review.
Last updated: 21 October 2026.