Review Policy

Version 1.1 · Last updated October 29, 2026

Only buyers with a confirmed order can review, once per order. Reviews are labelled "Completed order" and show the buyer's first name only.
How ratings are calculated: a shop's rating is the plain average of the star ratings from its confirmed orders, shown with the number of ratings. Nothing is weighted, and no rating is hidden because it is low. A courier's rating is calculated the same way from the ratings of the sellers and buyers of delivered orders.
When reviews appear: a star rating appears at once. Written text appears after our automated checks, and may be checked again later.
No incentives: sellers may not offer discounts, gifts or refunds in exchange for reviews, or ask for reviews to be changed or removed.
No fake reviews: reviews by sellers about their own shop, by people connected to them, or by anyone who did not buy are removed. We use automated signals and people to find them.
Sellers can reply once, publicly and politely.
What we remove: reviews that break the Community Guidelines, that contain personal data, or that are not about the product or the purchase. We never remove a review because it is negative.
Anyone can report a review with the "Report" link next to it. More about how reviews work: Reviews on HomiMade.